File an Unemployment Claim from a SmartPhone

FROM: MAYOR MICHAEL VICTORINO

             LESLIE WILKINS, CHAIRPERSON, MAUI COUNTY WORKFORCE DEVELOPMENT BOARD

             KAY FUKUMOTO, MAUI COUNTY OFFICE OF ECONOMIC DEVELOPMENT

             LINDA PUPPOLO, EXECUTIVE DIRECTOR, MAUI COUNTY WORKFORCE DEVELOPMENT BOARD

We want you to know how much we care about what you are going through at this time. To assist you we have developed smartphone software for you to file for unemployment from the safety of your own home. Below you'll find step-by-step instructions on how to file for unemployment from your smartphone. If you have any questions please call 808-270-5777.

Please note the following:

  • The Staff at the Unemployment Office will never call and ask you for your entire social security number over the phone.  They will always provide you with that information and ask you to confirm.

  • Please be wary of scammers at this time and only let people help you that you trust.

  • Ask a family member to assist you if you do not know how to use a smartphone or computer.

  • You will need to use an email address to file a claim; please work with a family member to either help you set up your own email or if you so choose, use a family member’s email address.

  • If you are having trouble, call your union representative, Cyrus Kodani. He is aware of the software that we have developed to help you.

  • Stay safe at home and file for unemployment from there when possible.

STEP BY STEP HOW TO FILE FROM YOUR SMARTPHONE
 

  1. Go to the Internet and open the website: mauiamericanjobcenter.com.

  2. This website is a resource of information for you during this time.  We are adding information daily.  It is the easiest way to file for unemployment.  After you have completed your unemployment claim, look around the site and use the links and information to help your household or share it with a friend or family member. 

  3. At the top of the screen, you will see the American Job Center, Hawaii.  Scroll down until you see the red box on the left with the triangle and click on “New claims form - click here”.  Then click where it says click here.

  4. Fill out FIRST NAME, MIDDLE NAME, LAST NAME (legal name only)

  5. Fill out your social security number (the site is secure)

  6. If you have worked under another name in the past, enter it “Other name worked under” (this is not mandatory but may be helpful.

  7. Fill out, ADDRESS, CITY, ZIP CODE OF YOUR RESIDENCE

  8. ENTER A TRUSTED EMAIL ADDRESS, IF YOU DO NOT HAVE ONE  (EXAMPLE: Daughter, Son, Grandchild)

  9. Fill out a telephone number that is best to reach you.

  10. Click box “Male or Female”

  11. Click marital status like on your tax returns; single, married, divorced, widowed, separated.

  12. ENTER NUMBER OF DEPENDENTS (match your tax returns)

  13. ENTER YEARS OF EDUCATION

  14. ENTER DATE OF BIRTH IN THIS FORMAT:  (00/00/0000)

  15. IF YOU ARE A CITIZEN OR NATIONAL AUTHORIZED TO WORK IN THE US, CLICK YES.

  16. CLICK YES IF YOU WILL BE WORKING WITH THE UNION FOR THE RETURN JOB OR NEXT JOB.

  17. CLICK YES OR NO IF YOU WORKED THIS WEEK.

  18. CLICK YES OR NO IF YOU HAVE CHILD SUPPORT ORDER TO DEDUCT PAYMENTS FOR CHILD SUPPORT.

  19. ENTER EMPLOYER NAME, ADDRESS, ZIP CODE

  20. ENTER LOCATION OF YOUR WORK

  21. ENTER THE PHONE NUMBER OF YOUR WORK

  22. ENTER IF YOU WERE FULL TIME OR PART TIME

  23. ENTER YOUR START DATE IN THIS JOB

  24. ENTER THE LAST DAY YOU WORKED

  25. ENTER THE TYPE OF WORK YOU DO (HOUSEKEEPER, GROUNDSKEEPER, WAITRESS)

  26. ENTER REASON FOR SEPARATION; YOU WILL ENTER LAID-OFF

  27. ENTER YES IF YOUR SEPARATION WAS DUE TO THE COVID-19 CRISIS.

  28. ENTER YES OR NO IF YOU OWN SHARES IN THE COMPANY OR WERE A DIRECTOR OR OFFICER OF THE CORPORATION WITHIN THE PAST 15 MONTHS.  (MOST WILL ANSWER NO)

  29. ENTER YES OR NO IF YOU ARE RECEIVING PENSION

  30. ENTER YES OR NO IF YOU HAVE RECEIVED UNEMPLOYMENT IN THE PAST YEAR.

  31. ENTER YES OR NO IF YOU WANT STATE AND FEDERAL TAXES WITHHELD FROM YOUR UNEMPLOYMENT BENEFITS.

  32. ENTER YES OR NO IF YOU EVER FILED UNEMPLOYMENT INSURANCE PREVIOUSLY AT ANY TIME.

  33. ENTER THE KIND OF WORK PERFORMED AT YOUR LAST JOB.

  34. ENTER NUMBER OF YEARS WORKED AT LAST JOB

  35. ENTER THE DAYS YOU WORKED AT LAST JOB

  36. ENTER THE HOURS YOU TYPICALLY WORKED.

  37. ENTER YOUR RATE OF PAY EITHER IN A MONTH OR PER HOUR

  38. ENTER ANY OTHER WORK EXPERIENCE THAT YOU HAVE HAD IN THE PAST

  39. ENTER HOW LONG YOU WORKED AT THAT JOB

  40. ENTER THE DAYS YOU ARE WILLING TO WORK GOING FORWARD (YOU SHOULD BE OPEN TO ANY WORK-ANY DAY TO MAINTAIN ELIGIBILITY)

  41. ENTER THE HOURS YOU ARE WILLING TO WORK (YOU SHOULD BE OPEN TO ANY WORK-ANY DAY TO MAINTAIN ELIGIBILITY)

  42. ENTER YES OR NO IF ANYONE HAS OFFERED YOU A JOB SINCE YOU HAVE BEEN UNEMPLOYED.

  43. ENTER YES OR NO IF STATE COUNTY WORKFORCE DEVELOPMENT HAS GIVEN YOU A JOB REFERRAL SINCE BECOMING UNEMPLOYED.

  44. ENTER YES OR NO IF YOU WORK ANYWHERE ELSE IN ADDITION TO YOUR REGULAR JOB RIGHT NOW.

  45. ENTER YES OR NO IF YOU ARE SELF-EMPLOYED ON THE SIDE.

  46. ENTER YES OR NO IF YOU PLAN TO ATTEND SCHOOL OR VOCATIONAL TRAINING

  47. ENTER YES OR NO IF YOU ARE CLAIMING, RECEIVING, OR PLAN TO APPLY FOR PENSION.

  48. ENTER YES OR NO IF YOU ARE ON WORKERS COMP DUE TO INJURY

  49. ENTER YES OR NO IF YOU ARE RECEIVING EDUCATIONAL ASSISTANCE.

  50. ENTER YES OR NO IF YOU ARE RECEIVING DISABILITY BENEFITS.
     

BANKING FOR DIRECT DEPOSIT – MANDATORY 
(If the Unemployment Office calls, they will never ask you this information by phone)
 

  1. ENTER BANKING INFORMATION –NAME, ADDRESS, ZIP CODE OF BANK, ROUTING NUMBER OF BANK ...(Example below)

  2. ENTER BANK ACCOUNT NUMBER

  3. ENTER IF BANK ACCOUNT IS CHECKING OR SAVINGS ACCOUNT

  4. READ AND CHECK OFF BOX THAT YOU UNDERSTAND THE DETERMINATION OF ENTITLEMENT INFORMATION

  5. CHECK OFF THAT YOU CERTIFY THAT THE INFORMATION YOU HAVE PROVIDED IS TRUE

  6. LAST STEP------ CLICK THE “Submit My Initial Claim Application

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